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© 2025 HouseSit Europe. All rights reserved.

v1.4.0

Privacy Policy

Last updated: November 30, 2025

Introduction

HouseSit Europe ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using HouseSit Europe, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you create an account or use our platform, we may collect:

  • Name and contact information (email address, phone number)
  • Profile information (photo, bio, preferences)
  • Authentication credentials (handled securely through Kinde Auth)
  • Location information (city, country)
  • Communication preferences

Listing Information

When you create a listing or application, we collect:

  • Property details and descriptions
  • Photos and media
  • Dates and availability
  • Pet information
  • House sitting experience and preferences

Usage Information

We automatically collect certain information when you use our platform:

  • Browser type and version
  • Device information
  • IP address
  • Pages visited and actions taken
  • Time and date of visits

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our platform
  • Create and manage your account
  • Process applications and facilitate connections between users
  • Send notifications and updates about your account activity
  • Respond to your inquiries and provide customer support
  • Improve our platform and develop new features
  • Detect and prevent fraud, abuse, and security issues
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We only share information necessary for the platform to function and in the following circumstances:

Other Users

Your profile information and listings are visible to other users of the platform. When you apply for a house sit or communicate with other users, they can see the information you choose to share.

Service Providers

We work with third-party service providers who help us operate our platform, including hosting, authentication (Kinde Auth), email delivery (Resend), and analytics services.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of users.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a structured format
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using our platform, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at privacy@housesiteurope.com